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Help & Support

(Hotline hours are 8am–6pm, Monday—Friday; (Except national public holidays)


Consumer Parcel Tracking Enquiry

> Parcel Tracking Click to track an item or access MyPost to track multiple deliveries across your devices.

> Frequently Asked Questions Click for answers to common tracking questions.

> Customer Service > 13 POST (13 7678)


Merchant Account Enquiry

 > Business Support Portal Click to manage your account enquiries.

 > Merchant Tracking Click here.

 > Business Credit Accounts > 13 11 18

 > Lodgement Support (IT) > 1800 028 361


 Need further assistance? 

 > Password Reset Click to see how it works.

 > Frequently Asked Questions > Click for answers to common questions.



International Linehaul Surcharge 


From 8 March 2021, international outbound parcel consignments lodged to destination zones where we are experiencing additional airfreight costs will incur an International Linehaul Surcharge until further notice. Please be assured the rates by destination zone will be reviewed (and may be adjusted) on a monthly basis until we are able to restore our outbound airfreight to the arrangements in place prior to the pandemic.


The surcharge will vary by the destination zone you are sending to and will be displayed as a standalone item on your invoice.


You can find the current surcharge applicable for each destination zone and notices of changes to it, including how it is calculated, by visiting: https://auspost.com.au/business/shipping/international-shipping/international-linehaul-surcharge


Please note that final prices may vary from those displayed and customers will not have visibility of the estimate of the surcharge at the time of lodgement.



Need to cancel a manifested connote? 


To cancel your manifested consignment(s), please consult your designated Lodgement Facility. (This can be found under 'Administration' > 'Contract Information'.)


NOTE: Only manifests with the 'AWAITING APPROVAL' status can be cancelled by your Lodgement Facility.  For any other status, you may be required to lodge a credit claim.

To raise a credit claim, click here to submit.


Please note that your use of eParcel is subject to the terms and conditions set out in your contract with Australia Post (if applicable), any guides or operating materials issued by Australia Post that apply to your service and our Website Terms and Conditions External Link and Privacy Policy External Link.